Using non ATT VOIP service on BGW 302-505 gateway. ATT voip service fee has gone up to $48.00 a month with taxes and fees. Other voip companies are like Vonage and Voiply are only charging $14.00 a month with taxes and fees. They will send an adapter to plug into the internet port in the back of your modem. The caller offers you a tremendous discount on your service. Here’s the catch - they ask you to use a prepaid credit card or retail gift card to prepay for service. The scammer might even give you a toll-free callback number for making the payment. If you suspect a prepaid card scam: Hang up immediately. We don’t ever ask for prepayments ...You must transfer all internet, TV, or digital phone services at your address. This includes DIRECTV. The receiving account owner of TV, internet, or digital phone services must keep the services at the same service address. If you only have AT&T landline home phone service, learn how to transfer responsibility for traditional home phone.Dec 7, 2022 · AT&T availability. We're constantly improving and building out our network to provide you with AT&T Internet services. Find out if we’re in your neighborhood: Visit the Check Availability page. Enter your home address. Complete the address eligibility steps, and then proceed with your online order. Already enjoying AT&T and need to make ... Here’s how to cancel AT&T via phone. • Gather your account number and PIN. • Call AT&T at (800) 288-2020 during normal business hours. • Follow the prompts to submit your cancelation request. If you call outside of standard operating hours, your request will be processed on the following business day.How to Cancel AT&T Internet. At a Glance: To cancel AT&T Internet, you have three options: 1) Call 1-800-288-2020 and request cancellation, specifying “cancel service” and “Internet”; 2) Visit an AT&T retail location, bring the equipment, explain your need to cancel due to moving out of their service area, and set a cancellation date; 3 ...General Customer Service. AT&T Business Fiber. DSL. Uverse. 800.321.2000: Local Service Trouble Reporting: 800.247.2020: AT&T High Speed Internet-Enterprise (HSIA-E ...Talk to a customer service rep. 1-800-333-3474. DISH Customer Service visit my.dish.com. Program My Remote. DISH Deals, News & More . View and Pay My Bill . Order Pay ...Enter your email address and password and click ‘continue’. Via Email App – Configure your mail application using the following steps: For Android, go to the Email app > Email Settings > Add Account > select Yahoo! For iOS, go to Settings > Passwords & Accounts > Add Account > select Yahoo!You can transfer: Wireless lines to a new account owner or another one of your accounts. Internet, TV, or home phone services to a new account owner. What should I know before I start a transfer? You can’t transfer lines or services with a past due balance. You must transfer all home services at the same time, and the service must stay at the ...Schedule your move via our online Xfinity moving page. Depending on your current service, your move options may be one of the following: Keep the same services and self-move your equipment. Upgrade or add equipment and receive a Getting Started kit. Schedule a professional installation. Unplug and take your equipment with you or return it. To cancel service: Be sure that the account owner calls us at 800.288.2020. Have the account number and personal identification number (PIN) on hand. Call during normal operating hours. Cancellation requests received when we are closed will be handled on the next regular business day. Bad deal for you. Google Voice works in most other countries, you can continue to receive calls and texts on your number anywhere that Google Voice is accepted. You have to Port your number while you were still in the United States and while your number is still active. Google Voice charges a one-time $20 fee, continued uses free.Existing DIRECTV Customer Support Existing DIRECTV Customer Support Call 1-800-531-5000 (existing customers) If you currently have DIRECTV service installed in your home or business and need customer support, please contact the DIRECTV Customer Account team at the above number, or visit your DIRECTV Customer Account page. New DIRECTV Customers Order DIRECTV Online, or call 1-800-480-0872 (new ... AT&T Support and Services for Business Customers. Small Business. Enterprise. AT&T Business support. 855-424-8980. If you’re an eligible service member or qualified spouse or dependent, you may have options. Can hold your wireless or home phone number for up to 39 months, so long as you reactivate your service within that time frame. Pay no Early Termination Fees upon cancellation of your wireless service. Heads up: If you’re an employee of the ...There can only be one active account per address unless it is split up such as apartments or duplex etc. If you are just looking to move your service to the new address the way you outlined would be the way to go. However, if you are looking to have the accounts linked and have ownership over both accounts you would want to go about it a ...Move your service to a new address. It’s easy to transfer your AT&T home or business service without missing a beat. SERVICE TYPE. AT&T Internet, Phone, or U-verse TV.General Customer Service. AT&T Business Fiber. DSL. Uverse. 800.321.2000: Local Service Trouble Reporting: 800.247.2020: AT&T High Speed Internet-Enterprise (HSIA-E ...Dec 7, 2022 · Check your home address to find out which landline - home phone services are offered in your area. Then, if you want to: Order new traditional landline - home phone service. Order long distance calling plans. Add a second line to your account. Give us a call at 800.288.2020. Find out if you can move your service to your new address; Learn how you can change your service; Find out how to temporarily suspend your service; Learn how to transfer billing responsibility; Still want to cancel? Give us a call: 800.288.2020 Have a wireless account? Find out what you should know before canceling wireless service.To cancel service: Be sure that the account owner calls us at 800.288.2020. Have the account number and personal identification number (PIN) on hand. Call during normal operating hours. Cancellation requests received when we are closed will be handled on the next regular business day. Learn how to troubleshoot issues with your AT&T phone service and how to submit a repair ticket.AT&T's customer service team are available every day from 8am until 9pm in your local time. You can call the number below or dial 611 directly from your AT&T cell phone. Call (800) 331-0500. Call (800) 901-9878 (Prepaid)Mar 9, 2023 · Support Bill & account Move, change, suspend & cancel service Move or change Showing Content for VA | Change your ZIP Code Move your service to a new address It’s easy to transfer your AT&T home or business service without missing a beat. SERVICE TYPE AT&T Internet, Phone, or U-verse TV Small Business Internet or Phone Fixed Wireless Internet Aug 3, 2017 · 10:30 AM on Aug 3, 2017 CDT. LISTEN. Six months ago, Kanika Holloway, a mother of three in Ridgeland, Miss., lost her job after AT&T closed the call center where she had worked for more than 15 ... Call 800.288.2020. Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. ET. Remember: This number is just for unburied ground cables. Some utility companies mark or paint their lines. If you see a marked line with an exposed cable or wire, and it doesn’t say AT&T, be sure to report it directly to that ...Activation, setup, transfer & unlock. Ready, set, go! Activate your device, set it up on our network, and transfer your contacts and info. Apps, features & voicemail. Get the most out of your device. Explore voicemail, messaging, and apps to help you and yours stay safe and connected. International. Here’s how: Go to your myAT&T account overview. Sign in, if asked. Scroll to My devices. Choose Manage device for the device that needs a new eSIM. Scroll to Options & settings and select Get a new eSIM. (You won’t see this option if you don’t have an eSIM already.) Confirm your selection to Get a new eSIM. Follow the prompts to complete ...Want to call us? Wireless support: 800.331.0500 or 611 from a mobile device Available 24/7 Available 24/7 Support video library Go to business support Jun 29, 2023 · Learn about AT&T internet equipment. FYI: To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date. If the returned equipment is damaged due to abuse, we may add a damaged equipment fee to your bill. Learn about AT&T internet equipment. FYI: To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date. If the returned equipment is damaged due to abuse, we may add a damaged equipment fee to your bill.The caller offers you a tremendous discount on your service. Here’s the catch - they ask you to use a prepaid credit card or retail gift card to prepay for service. The scammer might even give you a toll-free callback number for making the payment. If you suspect a prepaid card scam: Hang up immediately. We don’t ever ask for prepayments ...Transfer Your Services. To transfer your Spectrum service to a new address, simply call us during regular business hours (Weekdays, 8AM - 10PM ET). 888.692.8635.Mar 9, 2023 · Support Bill & account Move, change, suspend & cancel service Move or change Showing Content for VA | Change your ZIP Code Move your service to a new address It’s easy to transfer your AT&T home or business service without missing a beat. SERVICE TYPE AT&T Internet, Phone, or U-verse TV Small Business Internet or Phone Fixed Wireless Internet Call Center Customer Service Representative (Current Employee) - Austin, TX - July 8, 2022 Good pay but micromanaging and pressure to sell is mentally draining. I’m an amazing salesmen but I can’t sell to someone that already going through financial issues or seniors on fixed income just to meet sales goals my heart just won’t allow me to ...Switch to the nation’s most reliable 5G network. Join AT&T today and get 5G included at no extra charge with all unlimited plans. AT&T may temporarily slow data speeds if the network is busy. Based on nationwide GWS drive test data. GWS conducts paid drive tests for AT&T and uses the data in its analysis. Req’s compatible plan & device.Learn how to troubleshoot issues with your AT&T phone service and how to submit a repair ticket.Just pick up the phone to talk to our support on 800.531.5000. Technical support is open from 5:00 AM to 2:00 AM CT and billing & account support from 7:00 AM to 9:00 PM CT every day.You must transfer all internet, TV, or digital phone services at your address. This includes DIRECTV. The receiving account owner of TV, internet, or digital phone services must keep the services at the same service address. If you only have AT&T landline home phone service, learn how to transfer responsibility for traditional home phone.Jul 15, 2019 · What if I need to change my move-in date? That’s fine! Call 1.888.DTV.MOVE (888.388.6683) as soon as possible to reschedule your professional installation around your new move-in date. A technician’s calendar tends to fill up rather quickly so the sooner you can reschedule, the more likely your appointment will coincide with your move. They are just interested in moving Uverse TV users to DirecTV on a big discount 1st yr, then $30-40 more 2d yr of 2yr contract. They are just blowing users off that don't want DirecTV. Then ATT Customer Care is taking off where Retentions left off b4 the DirecTV blitz. Just upgrading users then discounting that, but not as low as current services.General Customer Service. AT&T Business Fiber. DSL. Uverse. 800.321.2000: Local Service Trouble Reporting: 800.247.2020: AT&T High Speed Internet-Enterprise (HSIA-E ...Existing DIRECTV Customer Support Existing DIRECTV Customer Support Call 1-800-531-5000 (existing customers) If you currently have DIRECTV service installed in your home or business and need customer support, please contact the DIRECTV Customer Account team at the above number, or visit your DIRECTV Customer Account page. New DIRECTV Customers Order DIRECTV Online, or call 1-800-480-0872 (new ... Sep 20, 2022 · You can only cancel your AT&T internet service by calling (800) 288-2020 or (877) 999-0765 during their normal operating hours. There’s no way to cancel ATT internet online. The only ATT services that can be canceled online are DSL and home phone services. For all other services, you’ll need to call ATT customer support to get your account ... Here’s how: Go to your myAT&T account overview. Sign in, if asked. Scroll to My devices. Choose Manage device for the device that needs a new eSIM. Scroll to Options & settings and select Get a new eSIM. (You won’t see this option if you don’t have an eSIM already.) Confirm your selection to Get a new eSIM. Follow the prompts to complete ...Dec 7, 2022 · You must transfer all internet, TV, or digital phone services at your address. This includes DIRECTV. The receiving account owner of TV, internet, or digital phone services must keep the services at the same service address. If you only have AT&T landline home phone service, learn how to transfer responsibility for traditional home phone. Activation, setup, transfer & unlock. Ready, set, go! Activate your device, set it up on our network, and transfer your contacts and info. Apps, features & voicemail. Get the most out of your device. Explore voicemail, messaging, and apps to help you and yours stay safe and connected. International. If we aren’t sure of your location, we’ll send your Enhanced 911 (E911) address to 911 dispatchers. Keep in mind, E911 may not be as reliable as regular 911 service. Be sure to update the E911 address of your Wi-Fi Calling location, so we can find you quickly. You can change your location info on the same screen where you turned on Wi-Fi ...View AT&T customer service information and phone numbers for existing AT&T U-verse® customers. Call us at 1-866-210-2675 to order new AT&T services. Call 1-833-564-1296Check your current carrier’s transfer requirements before moving your number. Find out if your number is eligible Enter your 10-digit phone number to see if it can be transferred when you switch to AT&T. Understand your bill. Your AT&T bill includes your most recent charges, current total, and any changes. Bill changes happen for several reasons, including plan updates, new devices, promo expirations, credits, and more. Learn about your first wireless bill. Get details on partial month charges.Call 800.288.2020. Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. ET. Remember: This number is just for unburied ground cables. Some utility companies mark or paint their lines. If you see a marked line with an exposed cable or wire, and it doesn’t say AT&T, be sure to report it directly to that ...AT&T Support and Services for Business Customers. Small Business. Enterprise. AT&T Business support. 855-424-8980.Aug 3, 2017 · 10:30 AM on Aug 3, 2017 CDT. LISTEN. Six months ago, Kanika Holloway, a mother of three in Ridgeland, Miss., lost her job after AT&T closed the call center where she had worked for more than 15 ... Looking for AT&T customer service phone numbers? Check out our one-stop page for all the info you need. Order new services: 833-412-1094.There is a new utility pole installed and the old one needs to come down. HOw do I get AT&T to move the lines from the old pole to the new one?Dec 7, 2022 · Internet, phone, or TV accounts. You must transfer all internet, TV, or digital phone services at your address. This includes DIRECTV. The receiving account owner of TV, internet, or digital phone services must keep the services at the same service address. If you only have AT&T landline home phone service, learn how to transfer responsibility ... Check your current carrier’s transfer requirements before moving your number. Find out if your number is eligible Enter your 10-digit phone number to see if it can be transferred when you switch to AT&T.Using non ATT VOIP service on BGW 302-505 gateway. ATT voip service fee has gone up to $48.00 a month with taxes and fees. Other voip companies are like Vonage and Voiply are only charging $14.00 a month with taxes and fees. They will send an adapter to plug into the internet port in the back of your modem. Explore AT&T landline customer service options. Landline home phone support for Landline home phone customers - AT&T® Official Site Learn about home phone plans, features, and more.Aug 9, 2023 · Here’s how: Go to your myAT&T account overview. Sign in, if asked. Scroll to My devices. Choose Manage device for the device that needs a new eSIM. Scroll to Options & settings and select Get a new eSIM. (You won’t see this option if you don’t have an eSIM already.) Confirm your selection to Get a new eSIM. Follow the prompts to complete ... Transfer Your Services. To transfer your Spectrum service to a new address, simply call us during regular business hours (Weekdays, 8AM - 10PM ET). 888.692.8635.Bro, I feel you. I work at store retail. I have to deal with customer service and in home reps "promises" on "promotions" or what their bill will be. Customer seem to think that customer service 1-800 number is corporate yet somehow us, corporate store not. They want us to honor their ridiculous "promotions" or credits. Talk to a customer service rep. 1-800-333-3474. DISH Customer Service visit my.dish.com. Program My Remote. DISH Deals, News & More . View and Pay My Bill . Order Pay ...Move. Connect. It’s that simple. Enjoy hyper-fast internet with AT&T All-Fi™ included. Move your current AT&T services to your new address Feedback What are the hours of operation for customer service? If you are not an Internet Essentials customer please call 1-855-8-INTERNET (1-855-846-8376) . Hours of operation are from 8 AM to Midnight (EST), seven days a week. AT&T's customer service team are available every day from 8am until 9pm in your local time. You can call the number below or dial 611 directly from your AT&T cell phone. Call (800) 331-0500. Call (800) 901-9878 (Prepaid) How can we help you? Contact AT&T by phone or live chat to order new service, track orders, and get customer service, billing and tech support.Call Center Customer Service Representative (Current Employee) - Austin, TX - July 8, 2022 Good pay but micromanaging and pressure to sell is mentally draining. I’m an amazing salesmen but I can’t sell to someone that already going through financial issues or seniors on fixed income just to meet sales goals my heart just won’t allow me to ...6 MONTHS FREE SERVICE When You Buy a Phone + 6 Month Plan Learn More ... Customer Care. Speak with a real human 7 days a week from 5 a.m.-7 p.m. PST. Call (800) 683 ... DIRECTV bill pay options. Pay your DIRECTV bill by phone: Call the DIRECTV billing number, (800) 531-5000 any day between 8 a.m. and midnight ET. Pay your DIRECTV bill online: Visit directv.com and click Sign in, then select View Your Statement from the quick links section. Follow the instructions to complete your DIRECTV bill payment.AT&T® Official Site - AT&T Prepaid help options. Get customer tech support, pay your AT&T Prepaid amount due, change your AT&T Prepaid plan, check your AT&T Prepaid usage, suspend your service, or manage your AT&T Prepaid orders and subscriptions.Get the myAT&T app. Text and data rates may apply for download and use. Go to your myAT&T account overview. If you have more than one account, choose the one you want to change. Select Change or manage my plan. Follow the prompts to finish up. Heads up: Plans are subject to availability in your area.Oct 30, 2019 · Enter your email address and password and click ‘continue’. Via Email App – Configure your mail application using the following steps: For Android, go to the Email app > Email Settings > Add Account > select Yahoo! For iOS, go to Settings > Passwords & Accounts > Add Account > select Yahoo! AT&T's customer service team are available every day from 8am until 9pm in your local time. You can call the number below or dial 611 directly from your AT&T cell phone. Call (800) 331-0500. Call (800) 901-9878 (Prepaid) Delete if not allowed. The TL;DR here is don’t think AT&T has your best interest at heart. It takes 10 customers being out of service for them to care. Call them the minute your internet goes out and demand they come look at the outside equipment. FTR I live in Hilldale. Only one other customer was affected but I’m the only one who called. If you use a different SIM, you might not be able to access our wireless network or use all our network features. If your SIM isn’t already inserted, learn how to put it in. Go to Device Support. Choose your device. Scroll to Getting started and select Hardware & phone details. Choose Insert or remove SIM card and follow the steps.To cancel service: Be sure that the account owner calls us at 800.288.2020. Have the account number and personal identification number (PIN) on hand. Call during normal operating hours. Cancellation requests received when we are closed will be handled on the next regular business day.Login to manage your AT&T Wireless, DIRECTV, U-verse, Internet or Home Phone services. View or pay your bill, check usage, change plans or packages, manage devices & features, and more. Need your AT&T bill explained? Learn how to understand recent changes to your bill amount. Get help with paying bills, online payments, and AutoPay. Just pick up the phone to talk to our support on 800.531.5000. Technical support is open from 5:00 AM to 2:00 AM CT and billing & account support from 7:00 AM to 9:00 PM CT every day.Apple. First, confirm you have the latest iOS® software version on both of your devices. To make sure: Go to Settings, then tap General. Tap Software Update. If you see Download and Install, download the latest version. Then, use Apple QuickStart .Get answers to your questions about unburied wire, installing cable, and repairs.Want to call us? Wireless support: 800.331.0500 or 611 from a mobile device Available 24/7 Available 24/7 Support video library Go to business supportMove your service. Call 1.800.531.5000. Order DIRECTV today Call 1-833-397-1901. Need help? DIRECTV customer service has your back. DIRECTV customer service is ready to help with current customer needs: Upgrade your DIRECTV package. Answer your billing questions. Get technical support.Dec 7, 2022 · Here’s how: Connect both devices to W-Fi ®. Go to Bring Your own Device. Choose Move my number to a different device. Select Continue, then sign in if asked. Follow the prompts to complete your transfer. FYI: Make sure you have the IMEI of the device you want to move your number to. Overview of AT&T customer experience. AT&T has been receiving numerous complaints from its customers. The most common issues include poor customer service, billing errors, and unreliable network coverage. Customers have reported long wait times on the phone and unhelpful representatives. Billing errors have resulted in overcharges and incorrect ...Using non ATT VOIP service on BGW 302-505 gateway. ATT voip service fee has gone up to $48.00 a month with taxes and fees. Other voip companies are like Vonage and Voiply are only charging $14.00 a month with taxes and fees. They will send an adapter to plug into the internet port in the back of your modem.
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Jul 9, 2021 · How to contact DIRECTV customer service. 1-800-531-5000. The DIRECTV customer service phone number is 1-800-531-5100. You can also contact DIRECTV via live chat for help with your satellite TV service. Customer service can help you move your service to a new home, add or subtract channels and packages, cancel your service, or suspend your ... Check usage online. Keep track of your wireless usage with the myAT&T app. 1 Text the word myATT to 556699 from any device for a link to download the app. Use Wi-Fi. Enjoy Wi-Fi ® when available. It doesn’t count toward your data allowance. Turn off data roaming. Do this if you want to place calls and receive texts but not use cellular data.Take your DIRECTV via Satellite service with you in 3 easy steps. Call 1-855-688-5565 (888-DTV-MOVE). Give us your new address and move-in date. Take TVs, receivers, and remotes to your new place but leave the dish behind. Existing DIRECTV Customer Support Existing DIRECTV Customer Support Call 1-800-531-5000 (existing customers) If you currently have DIRECTV service installed in your home or business and need customer support, please contact the DIRECTV Customer Account team at the above number, or visit your DIRECTV Customer Account page. New DIRECTV Customers Order DIRECTV Online, or call 1-800-480-0872 (new ...Aug 21, 2023 · Thanks to the Servicemembers Civil Relief Act (SCRA) and state laws, if eligible, you: Can hold your wireless or home phone number for up to 39 months, so long as you reactivate your service within that time frame. Pay no Early Termination Fees upon cancellation of your wireless service. Heads up: If you’re an employee of the Department of ... Jan 16, 2020 · Need to move AT&T overhead lines to a new utility pole at my house due to construction When you have both superfast fiber internet and an eligible AT&T Wireless SM plan. Plus, order fiber online and get up to $200 in reward cards with promo code EXTRA50. $20/mo. savings with eligible AT&T Wireless plan. Discount starts within two bills. Reward card redemption req'd. $150 w/300 or 500; $200 w/1 GIG+ Eligible ZIP codes only.View AT&T customer service information and phone numbers for existing AT&T U-verse® customers. Call us at 1-866-210-2675 to order new AT&T services. Call 1-833-564-1296Here’s how: Connect both devices to W-Fi ®. Go to Bring Your own Device. Choose Move my number to a different device. Select Continue, then sign in if asked. Follow the prompts to complete your transfer. FYI: Make sure you have the IMEI of the device you want to move your number to.Delete if not allowed. The TL;DR here is don’t think AT&T has your best interest at heart. It takes 10 customers being out of service for them to care. Call them the minute your internet goes out and demand they come look at the outside equipment. FTR I live in Hilldale. Only one other customer was affected but I’m the only one who called. Things to do before you leave the country. Make sure your device works in the countries you’ll visit. Most AT&T devices work on foreign frequencies of 1800MHz and 900MHz. In Japan or South Korea, you’ll need a device that can use the 2100MHz frequency. All AT&T LTE devices support band 4. These devices work in Canada and certain other ...Just pick up the phone to talk to our support on 800.531.5000. Technical support is open from 5:00 AM to 2:00 AM CT and billing & account support from 7:00 AM to 9:00 PM CT every day.Move. Connect. It’s that simple. Enjoy hyper-fast internet with AT&T All-Fi™ included. Move your current AT&T services to your new address Feedback If you’re an eligible service member or qualified spouse or dependent, you may have options. Can hold your wireless or home phone number for up to 39 months, so long as you reactivate your service within that time frame. Pay no Early Termination Fees upon cancellation of your wireless service. Heads up: If you’re an employee of the ...Aug 23, 2023 · If you: Start your number transfer in an AT&T store: one to three business hours. Order your new phone or SIM card online or over the phone,: up to three to five business days. Your old phone will still work until you activate your new AT&T Prepaid phone or SIM card. Transfer a non-wireless number: minimum of five to seven business days. The caller offers you a tremendous discount on your service. Here’s the catch - they ask you to use a prepaid credit card or retail gift card to prepay for service. The scammer might even give you a toll-free callback number for making the payment. If you suspect a prepaid card scam: Hang up immediately. We don’t ever ask for prepayments ...Call Center Customer Service Representative (Current Employee) - Austin, TX - July 8, 2022 Good pay but micromanaging and pressure to sell is mentally draining. I’m an amazing salesmen but I can’t sell to someone that already going through financial issues or seniors on fixed income just to meet sales goals my heart just won’t allow me to ...Here’s how: Go to your myAT&T account overview. Sign in, if asked. Scroll to My devices. Choose Manage device for the device that needs a new eSIM. Scroll to Options & settings and select Get a new eSIM. (You won’t see this option if you don’t have an eSIM already.) Confirm your selection to Get a new eSIM. Follow the prompts to complete ...Aug 21, 2023 · If you’re an eligible service member or qualified spouse or dependent, you may have options. Can hold your wireless or home phone number for up to 39 months, so long as you reactivate your service within that time frame. Pay no Early Termination Fees upon cancellation of your wireless service. Heads up: If you’re an employee of the ... What are the hours of operation for customer service? If you are not an Internet Essentials customer please call 1-855-8-INTERNET (1-855-846-8376) . Hours of operation are from 8 AM to Midnight (EST), seven days a week..